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Don't live or work in NE37 or NE38? No worries, click here.


What are my delivery options? 

Customers can choose from two free delivery options for their pre-paid goods:

  1. Free Doorstep delivery – one of our drivers will deliver direct to you and follow any leaving instruction you have added onto your order. We'll also text you a delivery window and confirmation when we have delivered your order.

  2. Collection point – we will deliver to Olivia's Coffee House on Village Lane NE38 7HS where you can collect your order when it suits you.


How much is delivery?

Delivery is always free with deliveries only ever made by one of your local Ringtons representative.


Do I have to be in to get a Ringtons Your Way delivery?

No, just let us know your preferred safe place (e.g. with neighbour or leave in porch) when placing your order or you can collect your order from a local collection point to suit you.


How do I pay for my goods?

Your goods are pre-paid via the Ringtons Your Way website on the day the order is placed.  A valid credit or debit card is needed to complete your order. 



Can I set up Ringtons Your Way as a Subscription?

Yes, once you have selected the products you want as a subscription, just click the 'SUBSCRIBE' option at the checkout. You can choose to receive your order every 1, 2 or 3 months. If you wanted a different frequency length just get in touch with us at yourway@ringtons.co.uk and we will get it arranged.


If I subscribe, can I skip and edit my upcoming orders?

Yes, to skip upcoming orders, make any product changes, view the status of your deliveries, update personal details or change payment information, simply log-on to your online account here and click on 'Manage Subscription'. Here is a link to some how to videos that may be useful.


How do I make a return?

Please contact us via emailing yourway@ringtons.co.uk with your order ID number and full delivery address as well as the reason for your return. We will then organise to collect your delivery. Please note we cannot refund any product that has been opened


How is my data stored?

 You can view our data policy here.


Is your packaging recyclable?

As a long-standing company we are committed to running our business sustainably and we understand the growing concern about the recyclability of the packaging used in products as a whole. 

At present the overwrap and foils we use in our products such as teas, coffee and biscuits contain plastic which are recyclable where facilities are available, although such facilities are limited.  As a business we are continuously looking for, researching and trialling alternative, more sustainable packaging, but the market is still very limited. 

All the packaging we use serves an important purpose - protecting the quality and condition of the product within.  We are committed to doing the right thing and we have a dedicated, focused team constantly looking at ways to reduce packaging and waste, improve our sustainability and minimise our impact on our precious environment.


If you have a question, comment or issue which hasn’t been answered by our FAQs please drop our Ringtons Your Way team an email at yourway@ringtons.co.uk or sen us a mesage on WhattsApp on 07525 810 785 and we’ll be happy to help.